Terms of service

TERMS OF SERVICE

Effective Date: November 1, 2023

Welcome to Rociere (“we,” “us,” or “our”). By using our website, Rociere.com (the “Site”), and purchasing products from us, you agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”). Please read these Terms carefully before accessing or using our Site. If you do not agree to these Terms, you may not access the Site or use any of our services.

If you have any questions, contact us at support@rociere.com.

1. OVERVIEW OF SERVICE

Rociere operates as a luxury brand offering curated collections. While some products are fulfilled by third-party suppliers, we strive to maintain the highest standards of quality and service.

2. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Your use of the Site is at your sole risk. The Site and all products and services provided through it are delivered “as-is” and “as-available” without warranties of any kind, either express or implied.
  • We are not liable for delays in shipping, lost items, or product defects caused by third-party suppliers.

3. ORDER PROCESSING AND SHIPPING

  • By placing an order, you agree that your purchase is subject to the availability of stock from our suppliers.
  • Shipping times are estimates provided by suppliers. Rociere is not responsible for delays caused by suppliers, customs, or shipping carriers.
  • Orders cannot be canceled once processed by the supplier.

4. 30-DAY MONEY-BACK GUARANTEE

At Rociere, we are committed to delivering high-quality products. We offer a 30-day money-back guarantee under the following conditions:

Eligibility:

  • Requests for refunds must be submitted within 30 days of receiving your order.
  • The product must be returned in its original condition, unused, and in its original packaging.

Process:

  • To initiate a refund, contact us at support@rociere.com with your order number and reason for the return.
  • Once approved, we will provide detailed return instructions.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • Refunds will be processed within 7–10 business days after receipt and inspection of the returned item.

Non-Eligible Items:

  • Sale items and gift cards are not eligible for refunds.

5. LIMITATION OF LIABILITY

Rociere, its directors, officers, employees, and affiliates are not liable for any direct, indirect, incidental, punitive, special, or consequential damages resulting from:

  • Use or inability to use the Site or products.
  • Delays, errors, or omissions from suppliers or shipping carriers.
  • Unauthorized access to your data.
  • Any bugs, viruses, or malicious software that may be transmitted through the Site.

Rociere’s total liability for any claim shall not exceed the amount paid for the product in question.

6. DISCLAIMER OF WARRANTIES

The Site and products are provided “as-is” without warranties of any kind, express or implied. We do not guarantee that the quality of products or services will meet your expectations, nor that errors will be corrected.

7. USER CONDUCT AND PROHIBITED ACTIVITIES

Prohibited activities include, but are not limited to:

  • Fraudulent transactions
  • Hacking or interfering with the Site
  • Spreading malware or viruses
  • Misusing our intellectual property

8. INTELLECTUAL PROPERTY RIGHTS

All content on this Site, including but not limited to logos, product images, and descriptions, is the exclusive property of Rociere or licensed by third parties. You may not copy or distribute any content without permission.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rociere and its affiliates, officers, and agents from any claims or damages resulting from your use of the Site or violation of these Terms.

10. GOVERNING LAW AND DISPUTE RESOLUTION

  • These Terms are governed by the laws of [Your State/Country].
  • Any disputes must first be resolved through good-faith negotiation. If unresolved, disputes will be settled through binding arbitration.
  • You waive the right to participate in class actions or consolidated legal proceedings.

11. MODIFICATIONS TO THE TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to the Site. It is your responsibility to review these Terms periodically.

12. CONTACT INFORMATION

For any inquiries regarding these Terms of Service, contact us at:
Rociere
Email: support@rociere.com

By using this Site, you agree to be bound by these Terms of Service. If you do not agree, you may not access the Site or use any services.