Shipping policy

Shipping Policy

Effective Date: November 1, 2023

Thank you for shopping with Rociere. We aim to provide a smooth and transparent shipping experience. Please review the following policy carefully, as it outlines estimated shipping times, costs, and what you can expect after placing your order.

For any questions or concerns, contact us at support@rociere.com.

1. PROCESSING TIMES

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order has shipped, you will receive a confirmation email with your tracking information.

2. ESTIMATED SHIPPING TIMES

Shipping times may vary depending on your location:

  • USA & Canada: 10–12 business days
  • International Destinations: 15–30 business days

Note: These are estimated shipping times. Delays may occur due to customs, weather conditions, or carrier issues beyond our control.

3. SHIPPING DELAYS

While we strive to meet our estimated shipping times, certain factors may lead to delays, including:

  • Customs clearance procedures
  • Unexpected carrier delays
  • Weather disruptions or natural disasters
  • Peak holiday seasons

Delivery Time Guarantee:
We cannot guarantee delivery dates, especially for international shipments, due to potential customs or carrier delays. Please allow extra time during busy seasons (e.g., holidays).

4. CUSTOMS, DUTIES, AND TAXES

For orders shipped outside the USA and Canada, customers are responsible for any applicable customs duties, taxes, or import fees.

  • Rociere is not liable for delays caused by customs processes in the destination country.

5. LOST OR MISSING PACKAGES

  • If your package does not arrive within 30 business days, contact us at support@rociere.com. We will work with the shipping carrier to locate and resolve the issue.
  • Rociere is not responsible for packages lost due to incorrect or incomplete shipping addresses provided at checkout.

6. CHARGEBACK AND SHIPPING DELAY POLICY

  • Shipping Delays: Shipping times are estimates and not guarantees. By placing an order, you agree that delayed delivery alone is not grounds for a refund or chargeback.
  • Chargebacks and Disputes: Customers must first contact us at support@rociere.com for any delivery issues. We will work with the carrier to resolve the matter.
  • Disputes filed without contacting us may result in your claim being disputed, with supporting documentation showing the estimated delivery timelines and carrier information.

7. TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 days for the tracking information to update.

8. WRONG ADDRESS OR FAILED DELIVERY ATTEMPTS

  • It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate.
  • If a package is returned due to an incorrect address or failed delivery attempt, we will contact you to arrange re-shipment. Customers will be responsible for any additional shipping fees.

9. CONTACT INFORMATION

For any questions or concerns about your shipment, please contact us:
Rociere
Email: support@rociere.com